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Returns & Exchanges

We want you to love what you're wearing. If something's not right, here's how to fix it.

7-Day Return Window

You can return or exchange most items within 7 days of delivery, as long as:

  • The item is unused, unwashed, and unworn, with all original tags attached
  • It's in its original packaging
  • You have the order confirmation or invoice (email or order number is fine)

How to Start a Return or Exchange

  1. Go to Order Tracking or your Account → Orders page
  2. Select the order and item you'd like to return or exchange
  3. Choose "Return" or "Exchange" and tell us why (helps us improve!)
  4. We'll schedule a free pickup from your delivery address, or share a nearby drop-off point
  5. Once we receive and inspect the item, we'll process your refund or dispatch your exchange

You can also start a return by messaging us on WhatsApp or calling +91 90620 50449.

Exchanges

Need a different size or color? Select "Exchange" instead of "Return" during the request — we'll ship the new item as soon as the original is picked up (or immediately, for prepaid orders opting into instant exchange, subject to stock availability).

Refunds

  • Prepaid orders: refunded to your original payment method within 5–7 business days of us receiving the returned item.
  • Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong/damaged/defective item).

What's Not Returnable

To keep things hygienic and fair for everyone:

  • Innerwear, socks, and similar intimate apparel
  • Items marked "Final Sale" or purchased during clearance sales
  • Customized or made-to-order pieces (e.g. certain ethnic wear alterations)
  • Items without original tags, or showing signs of wear/wash

Damaged or Wrong Item Received?

If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free pickup and prioritize your replacement or refund — no questions asked.

Wholesale Orders

Returns and exchanges for wholesale/bulk orders are governed by the terms agreed at the time of purchase — please refer to your wholesale invoice or contact your Spiider account manager.

Need Help?

Email onlyspiderind@gmail.com, call +91 90620 50449, or WhatsApp us — we're here Mon–Sat, 10am–7pm IST.